Over 10 Years: Trusted Leader in Service Dog Support Resources & Documentation Guidance
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Fast Electronic Letters & Forms (where applicable)
Safe, Secure, & Confidential
Quick clarity in plain English
Service Dog
Individually trained to perform tasks for a disability. Generally has public access under the ADA.
Emotional Support Animal
Not a service dog. May be a housing accommodation under the FHA with appropriate clinical documentation.
Therapy Animal
Provides comfort in facilities by invitation (schools, hospitals). Not public access like a service dog.
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HOUSING / TRAVEL GUIDANCE & FORMS
HOUSING
Rentals, Apartments, Hotels, Properties
Housing rules can differ depending on whether you have a service dog or an emotional support animal (ESA). For many housing situations, the Fair Housing Act (FHA) may require a reasonable accommodation for an assistance animal when supported by appropriate documentation. We provide clear, practical guidance on what landlords can ask, what documentation is typically used, and how to handle common issues respectfully and legally.
What landlords usually can (and can’t) do
In general, housing providers may verify a disability-related need for an assistance animal when it’s not obvious, but they should avoid intrusive demands. Many disputes come from misunderstandings—so we provide ready-to-use explanations and step-by-step help to keep the process calm and documented.
- Can: request reliable information when the need isn’t apparent; enforce reasonable rules (damage, noise, safety).
- Can’t: demand “registration” as the only proof; impose extra pet fees on an approved accommodation in many cases.
- Best practice: keep everything in writing and respond professionally and promptly.
TRAVEL
Air, Train, Taxi, Rideshare, Bus
Travel is easiest when you know the rules before you go. Service dogs are generally the category recognized for trained task work in public settings. Airlines and other transportation providers may have their own procedures and forms, so we focus on: what to prepare, how to communicate with carriers, and how to prevent last-minute problems at check-in or boarding.
Travel checklist (service dog focused)
- Before booking: review the carrier’s service animal policy and required forms (if any).
- At the airport/station: arrive early, keep your dog under control, and be ready to answer the two ADA questions when applicable.
- During travel: plan for relief areas, hydration, and calm routines.
- If challenged: stay calm, request a supervisor, and document names/times—then follow up in writing.
PROVEN BENEFITS
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INCREASE HAPPINESS -
SAVE TIME & MONEY -
SATISFACTION GUARANTEED -
SAFE & SECURE
A SERVICE DOG CAN SUPPORT DAILY LIVING BY HELPING WITH
Anxiety, Stress, Depression
Post-Traumatic Stress (PTSD)
Obsessive-Compulsive Disorder (OCD)
Fear & Phobias
Autism Support
Example trained tasks
Interrupting panic behaviors, grounding via tactile prompting, guiding to exits, retrieving medication, or creating space in crowds—based on individual need.
High Blood Pressure
Diabetes Type I & II
High Cholesterol
Panic Attacks
Neurological Distress
Example trained tasks
Alerting to changes (where applicable), retrieving supplies, providing structured routines, and assisting a handler in safely completing daily activities.
Wheelchair Use
Arthritis
Muscular Dystrophy
Multiple Sclerosis (MS)
Amputation Support
Example trained tasks
Retrieving dropped items, opening doors, bracing (when appropriate), pulling a wheelchair, and assisting with balance during transfers.
AVOID ONLINE ASSISTANCE ANIMAL SCAMS
The organization is clearly identified and transparent about services and policies
Secure checkout and privacy protections are visible and consistent
Refund policy is easy to find and easy to understand
Reviews are verifiable and not “too perfect” or anonymous-only
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Red flags to watch for
- Claims that a paid “registry” is required by federal law for a service dog.
- Promises of guaranteed access everywhere with no behavior expectations.
- Pressure tactics (“buy in 10 minutes”) or vague refund language.
- Confusing service dog vs ESA vs therapy animal on purpose.
What exactly are the differences between Service Dogs, Emotional Support Animals, and Therapy Animals?
People often confuse service animal, emotional support animal (ESA), assistance animal, and therapy animal. The key is understanding how the major U.S. laws apply in different settings, including the ADA, FHA, and transportation rules. Below is a plain-language guide, followed by a summary chart.
Plain-language breakdown
- Service Dog: trained to perform specific tasks related to a disability (e.g., guiding, retrieving, interrupting episodes). Generally has public access protections when properly behaved and under control.
- ESA: provides emotional support but is not task-trained as a service animal. Often relevant in housing accommodation contexts when supported by appropriate documentation.
- Therapy Animal: offers comfort in structured environments (hospitals, schools) by invitation; not a public-access category like a service dog.
Summary Chart
This chart distinguishes the terms and identifies where different rules commonly apply:
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OUR MISSION
We support individuals who rely on service dogs and other assistance animals by providing practical, clinically grounded resources and a secure, confidential process. Our goal is to help you navigate day-to-day life—housing, travel planning, and public interactions—without confusion, misinformation, or unnecessary stress.
